Jira Service Management

{"xsrfToken":"826f1622-6de1-4c21-9e71-d0c829cd78d3_729d064deb15342d9d39283f9c9499c199fb4d44_lout","branding":{"id":"1","key":"help","name":"JXL Help","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#36b27e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#4bd69b","headerLinkHoverBGColor":"#4bd69b","headerBadgeColor":"#4bd69b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/369b1923-73a9-4785-aad8-37cb7bd35f37/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjAwMzI3VDA2NDEzMyIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiN2ZiNTA2OWMtYTI4Yi00Y2I3LTk5MzYtMjI0NTliOWFlZTUyIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTozNjliMTkyMy03M2E5LTQ3ODUtYWFkOC0zN2NiN2JkMzVmMzciOlsicmVhZCJdfSwibmJmIjoxNjM3OTkxMzgwLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2Mzc5OTE5ODAsImlhdCI6MTYzNzk5MTM4MCwianRpIjoiYmM1ODhiZTItMjA5YS00ZDAzLWE2ODItNDg1Mjc5MGRiOTBiIn0.ny3oA5iBDNInoR-kSTi2bRSHDnRvuCAWhzoGt7hLumFLPCeeJ5t0ZYdJmwYrgnUTRWE65AeCpRAcPmRR6Qj5KUzsYBJHKDgs4QieFZIeAPyIdIGMb8637sQW5EOxdzXjQfskhhu_klXYGv2amSzdQ083bIsmEW8cpYzm8ssqFG3ro49yho7QbKFd8-F-NQWBbQ87A5_xtik4HZIPLFKbw9EJjLAxERAd6mepkQtqULm_GtxoLpZCOMCGI33PqqPuaAujesa27F9Df373gdiai1GTlWUIMdDBXjpcJmIM3BfUJBNCE6wKmPUTs5LQZpLXv6BqwNG6IXThkavf7dqUSQ&client=7fb5069c-a28b-4cb7-9936-22459b9aee52&issuer=micros-group%2Fjira&mode=fit","logoId":"369b1923-73a9-4785-aad8-37cb7bd35f37","isLogoAvailable":true,"helpCenterTitle":"JXL Help","sharedPortalName":"Fine Software","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"JXL Help","sharedPortalName":"Fine Software","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#36b37e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"help","projectId":10001,"serviceDeskId":1,"name":"JXL Help","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"11","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"<p>How can we help?</p>","icon":10527,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[1],"key":""},{"id":"9","name":"Give praise","descriptionHtml":"","callToAction":"Give praise","introHtml":"<p>Do you love JXL? Also let us know.</p>","icon":10549,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[1],"key":""},{"id":"1","name":"Get support","descriptionHtml":"","callToAction":"Get support","introHtml":"<p>Questions or need help installing, configuring, or troubleshooting?</p>","icon":10520,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[1],"key":""},{"id":"10","name":"Request demo","descriptionHtml":"","callToAction":"Request demo","introHtml":"<p>Schedule a live demo call with us.</p>","icon":10512,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[1],"key":""},{"id":"6","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Are you stuck? Found a bug? Let us know.</p>","icon":10545,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10545","groups":[1],"key":""},{"id":"7","name":"Suggest a feature","descriptionHtml":"","callToAction":"Suggest a feature","introHtml":"<p>Your ideas for new features and improvements.</p>","icon":10535,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,10,9,11]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":10001,"form":{"name":"Get support","descriptionHtml":"","callToAction":"Get support","intro":"<p>Questions or need help installing, configuring, or troubleshooting?</p>","instructions":"","icon":10520,"iconUrl":"https://itsfine.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"(optional)","descriptionHtml":"<p>(optional)</p>","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10141","label":"Company","description":"Your company name (optional)","descriptionHtml":"<p>Your company name (optional)</p>","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10044","fieldConfigId":"10145","label":"Hosting","description":"Your Jira hosting choice (optional)","descriptionHtml":"<p>Your Jira hosting choice (optional)</p>","required":false,"displayed":true,"values":[{"value":"10039","label":"Jira Cloud (SaaS)","selected":false,"children":[]},{"value":"10040","label":"Jira Data Center (self-managed)","selected":false,"children":[]},{"value":"10131","label":"Jira Server (self-managed)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10140","label":"Jira Cloud site URL","description":"Your Cloud site's web address. Only for JXL Cloud customers. Example: https://subdomain.atlassian.net (optional)","descriptionHtml":"<p>Your Cloud site's web address. Only for JXL Cloud customers. Example: <a href=\"https://subdomain.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://subdomain.atlassian.net</a> (optional)</p>","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10046","fieldConfigId":"10147","label":"Jira Data Center or Server version","description":"Your Jira Data Center or Server version. Only for JXL Data Center and Server customers. Example: 8.13.3 (optional)","descriptionHtml":"<p>Your Jira Data Center or Server version. Only for JXL Data Center and Server customers. Example: 8.13.3 (optional)</p>","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10045","fieldConfigId":"10146","label":"JXL Data Center or Server app version","description":"Your JXL app version. Only for JXL Data Center and Server customers. Example: 1.0.0 (optional)","descriptionHtml":"<p>Your JXL app version. Only for JXL Data Center and Server customers. Example: 1.0.0 (optional)</p>","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2021-11-27T16:36:20+1100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjAwMzI3VDA2NDEzMyIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiN2ZiNTA2OWMtYTI4Yi00Y2I3LTk5MzYtMjI0NTliOWFlZTUyIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNjM3OTkxMzgwLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2Mzc5OTI1ODAsImlhdCI6MTYzNzk5MTM4MCwianRpIjoiZTA3MzI5OGQtZGU2My00NGRhLWI5ZDAtODk0YTk0OWQwNzAxIn0.J4qVVRuvCuWZA-rBEIQPTYrvnqr5ty3WcoeKW_KzdJMXCeW6nZ1ni9ocHlAewJuS77cmaC_iMv2_19GQZvHazQiejjpEHmf7s8cmPKpPk-J6XZGmLqRN7nzb-GL6_FNko4BuT6zkdLabzAJUiM-AkyVYKEz9qCZc_oN1FbQk3h3dxDXst8lEFgA8hdMeiVEJXQmVa3y86-rAkXppUF0-9sbEy4RzwI4oey7afRhjzvP4TtGrVU4ggtDFKCBs9cKsv4wct7RP0cMXyy3f_7UNrAJ47Cc_n3snW5ZLf7ysCTjzpU5hggHePZnDGQff4fR5sPf-AdHNH88nbxwG3QJ44A","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7fb5069c-a28b-4cb7-9936-22459b9aee52","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fitsfine.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3OGZiNmE5ZDI3OTMxNTI0YzY5NDY4YTQ2Y2UxMTZkZjE3Y2RmZDBiOTRhYjNkZjFmZDdjMTZhMTg0YjY2MTJkIiwiaXNzIjoiZWI0OGMxZGMtZjQwYS0zZWNlLWFkMWQtN2FlMTU4MzAyNWQyIiwiY29udGV4dCI6e30sImV4cCI6MTYzNzk5MjI4MCwiaWF0IjoxNjM3OTkxMzgwfQ.PlQzgw-GL-3-wHBBGeYnnxPYAdN13S-M9HWlH7EhMGU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImViNDhjMWRjLWY0MGEtM2VjZS1hZDFkLTdhZTE1ODMwMjVkMiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkhFTFAiLCJpZCI6IjEwMDAxIn19fSwiZXhwIjoxNjM3OTkyMjgwLCJpYXQiOjE2Mzc5OTEzODB9.JhpAUItCbbQ3wkpE_QUP-aCl51bJZSWMaqMzsrlL7bI\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELP\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELP\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://itsfine.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}